SkyFineUSA Product Warranty & Returns
SkyFineUSA stands behind every breathalyzer manufactured and sold. If during the first year of operation any SkyFineUSA unit ceases to function properly, SkyFineUSA will repair or replace the defective product at no charge.
It is important to take proper care of your SkyFineUSA breathalyzer to avoid having to send the product back for warranty service. Make sure you wait 15-20 minutes after eating, drinking, or smoking before blowing into the tester. SkyFineUSA sensors are an extremely sensitive component. Blowing any residual alcohol, smoke, saliva, or food into the tester can permanently damage your product and possibly void the warranty.
To obtain warranty service, please call 1-866-5016 X2 or email Customer Service at firstname.lastname@example.org, describe the issue you are having, and request a Return Authorization number. Customers are responsible for return shipping back to SkyFineUSA service center.
Please read the SkyFineUSA product manual for the complete terms and conditions of this one year limited warranty.
30 Day Return Policy
If you are not 100% satisfied with your merchandise, we’ll gladly exchange it or give you a refund for the full purchase price paid, whichever you prefer, within 30 days from the original shipping date. Customers are responsible for return shipping costs unless the product arrives damaged or defective. Non-defective/damaged returns are subject to a restocking fee of up to 30%.
NOTE: If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return.
How to Make a Return
Step 1 – REQUEST AN RMA NUMBER (Return Merchandise Authorization)
You will receive your return instructions and Return Merchandise Authorization form by email after speaking with one of our customer service team members. Please contact customer service to request an RMA:
- Call: 866-886-5016
STEP 2 – PACK YOUR ITEM
- Place your item in the original manufacturer’s packaging
- Place the original package into a shipping carton along with a note referencing your RMA number.
STEP 3 – SHIP YOUR ITEM
- The RMA number must be clearly written on the outer box.
- We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- to the address below:
Attn: Return Department
547 west 9460 South
Sandy, Utah 84070
Once our Returns Department has received and inspected your return, your refund or exchange will be issued. SkyFineUSA reserves the right to refuse return, refund and/or charge a restocking fee for any product that doesn’t comply with the above mentioned requirements.